Refund policy

Consumers have a right of withdrawal in accordance with the following provisions, a consumer being any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or self-employed professional activity:

A. Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract without giving any reason.

The withdrawal period is fourteen days

• from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, in the case of contracts for the delivery of goods;
• from the day of the conclusion of the contract, in the case of contracts for services.

To exercise the right of withdrawal, you must inform us (Florian Thiel, Florian Thiel Customs, Ziekowstraße 97, 13509 Berlin, Deutschland, Phone: 01712066191, E-mail: info@french-youngtimer-parts.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online on the website at the internet address https://french-youngtimer-parts.de. If you use this online function, an acknowledgement of receipt containing information on the content of the withdrawal statement as well as the date and time of its receipt will be sent to you without undue delay on a durable medium (e.g. by e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.

In the case of contracts for the delivery of goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. If, in the case of contracts for services, you requested that the performance of the services begin during the withdrawal period, you shall pay us a reasonable amount which is in proportion to the services already provided up to the time at which you communicate to us your exercise of the right of withdrawal with regard to this contract, in comparison with the full scope of the services provided for in the contract.

Exclusion and premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

The right of withdrawal expires prematurely in the case of contracts for services if we have fully performed the service and have begun performing the service only after you have given your express consent to this and at the same time have acknowledged that you will lose your right of withdrawal once we have fully performed the contract.

General information

1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us carriage forward (i.e. without paying the postage).
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

To

Florian Thiel
Florian Thiel Customs
Ziekowstraße 97
13509 Berlin
Deutschland

E-mail: info@french-youngtimer-parts.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

_________________________
Date

(*) Delete as appropriate